Jdh Vaneman
The app is confusing and difficult to navigate for users.
The app is confusing and difficult to navigate for users.
The First Bus App promised convenience but fell short in execution. The registration process was cumbersome and required creating a separate account, which is frustrating. While they have announced plans for zero-emission buses, there's a lack of actual service improvement. Many features touted seem half-hearted, leaving customers wanting more tailored support for bus travel. Additionally, the customer support response time was slow, making it difficult to resolve simple issues. Overall, the app feels like a missed opportunity to enhance public transport.
App experience is confusing, and bus schedules often seem unreliable.