Ivy Hawkins
Ordering was frustrating due to delays, and the customer service was unhelpful throughout the process.
Ordering was frustrating due to delays, and the customer service was unhelpful throughout the process.
I had a disappointing experience with my recent order from the site. While I appreciate the emphasis on toughness and quality when it comes to Ford parts, the lengthy delays in processing due to the global situation are frustrating. Communication about these issues was lacking, leaving me feeling uninformed and undervalued as a customer. I expected better service for genuine products but ended up feeling neglected. I hope they improve their order fulfillment process in the future.